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Terms of Service

Last updated: 7 October 2026

These Terms of Service (“Terms”) govern your access to and use of the DataSend.ai website and platform (“DataSend”), operated by Data Holdings OÜ (registry code 17512052, Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Estonia) (“we”, “us”). By creating an account, purchasing a plan or using DataSend you agree to these Terms. If you accept them on behalf of a company, you confirm that you are authorised to bind it.

1. The service

DataSend provides a B2B company database and a sales platform: search, CRM and pipeline, email campaigns, a unified inbox (Unibox), analytics, web intelligence, an AI assistant, email warm-up and scheduling. The features, limits and prices of each plan are those shown on the pricing page and in the app at the time of purchase.

2. Business customers only

DataSend is offered exclusively to businesses. By registering you confirm that you act in the course of your trade, business or profession (including as a sole trader or freelancer) and not as a consumer. We may ask for company details and may close accounts that do not meet this requirement.

If mandatory consumer protection law nevertheless applies to you, you expressly request that we start providing the service immediately after purchase. You acknowledge that your right of withdrawal ends once the service has been fully performed or once digital content (such as unlocked company data) has been supplied to you, and that if you withdraw within the withdrawal period you must pay for the service provided up to that point.

3. Accounts

  • You must provide accurate registration and billing details and keep them up to date.
  • You must be at least 18 years old, keep your credentials confidential and are responsible for all activity under your account, including by team members you give access to.
  • Each person or company may hold one free account. Creating several accounts to obtain additional free limits, registering with disposable email addresses or by automated means, or sharing one account between unrelated users is prohibited. We may close such accounts without notice and restrict related accounts.

4. Plans, billing and payment

  • Paid plans are billed monthly in advance through our payment provider Stripe and renew automatically until cancelled.
  • Prices are stated exclusive of VAT. For business customers in the EU with a valid VAT number, the reverse-charge mechanism applies where permitted. Invoices are available in the Billing section of your account.
  • You can change your plan in Billing. Before you confirm, Stripe shows the exact amount, including any proration for the current period.
  • If a renewal payment fails, your account is moved to the free plan immediately until the outstanding invoice is paid; paying it restores your plan. We may terminate accounts with invoices that remain unpaid.
  • We may change prices for future billing periods. We will notify you by email at least 30 days in advance; you may cancel before the change takes effect.

5. Cancellation and refunds

  • You can cancel at any time in Billing. Your plan remains active until the end of the paid period, after which your account moves to the free plan and no further charges are made.
  • All fees are non-refundable, including for unused time, unused limits or partially used billing periods, except where a refund is required by mandatory law. Any refund we grant voluntarily is at our sole discretion and does not create an obligation in other cases.
  • If you dispute a legitimate charge with your bank or card issuer instead of contacting us, we may suspend your account until the matter is resolved and recover the resulting costs.

6. Usage limits and unlocked data

  • Each plan includes limits, such as company unlocks and campaign leads per month. On paid plans they reset at the start of each billing period, on the free plan on the first day of each month. Unused limits do not carry over.
  • Company records you unlock remain available in your account permanently, including after a downgrade or cancellation, for as long as your account exists and has not been terminated for a breach of these Terms. Their use remains subject to section 9.
  • Limits may not be circumvented, for example through automated access, scraping or multiple accounts.

7. Mailboxes, sending and warm-up

  • You may connect your own email accounts. You authorise us to access them in order to send the emails you schedule, to read incoming messages to detect replies, bounces, out-of-office notices and unsubscribe requests, to display them in Unibox and to run warm-up. Access credentials are stored encrypted, and you can disconnect a mailbox at any time.
  • You are the sender of every message sent through your mailboxes and are solely responsible for its content, its legal basis, correct sender identification, a working opt-out and compliance with the terms of your email providers.
  • Warm-up: when you enable warm-up, your mailbox joins a pool of mailboxes of other DataSend users and automatically exchanges generated messages with them. The system may open, reply to, mark as important or move these messages out of spam. Warm-up messages are used for no other purpose. You can switch warm-up off at any time. You may not use the pool for real outreach or attempt to read other participants’ messages.
  • We provide tools, health monitoring and recommendations, but we do not guarantee inbox placement, open or reply rates. We are not responsible for blocks, suspensions, blacklistings or reputation damage that email providers or third parties apply to your domains, mailboxes or IP addresses.
  • To protect you, other users and the warm-up pool, we may automatically pause campaigns, mailboxes or warm-up (for example after high bounce rates, spam complaints, failed logins or blacklistings) and may suspend sending that endangers the service.

8. Acceptable use

You agree not to:

  • use DataSend or its data unlawfully, or in breach of the GDPR or applicable rules on electronic communications;
  • send messages without a lawful basis, conceal or falsify your identity as sender, or disregard objections and unsubscribe requests;
  • send spam, phishing, malware or deceptive, illegal or offensive content;
  • scrape, resell, sublicense or redistribute the database or access to the platform, or use it to build a competing dataset or service;
  • exceed your plan limits, share accounts or circumvent technical restrictions;
  • reverse-engineer the platform, upload malicious code, attempt unauthorised access or disrupt the service.

9. Data licence and your responsibilities

We grant you a limited, non-exclusive, non-transferable right to use data accessed through DataSend for your own internal business-to-business sales and marketing. This right continues for data you have unlocked after you cancel, provided you keep complying with these Terms, and ends if your account is terminated for a breach.

You act as an independent controller of any personal data you export, import or use to contact individuals. You are solely responsible for having a lawful basis for your outreach, for informing recipients where required and for honouring objections and opt-outs.

10. Your content and AI features

Content you upload or create (contacts, files, templates, messages) remains yours. You grant us the rights necessary to store and process it to provide the service. AI features are provided with the help of third-party AI providers; their output may be inaccurate or unsuitable, and you must review it before you use or send it.

11. Intellectual property

DataSend, its software, design and the compiled database are owned by us or our licensors and are protected by law. These Terms grant you no ownership rights.

12. Availability and changes to the service

We aim for high availability but do not guarantee uninterrupted service. We may carry out maintenance and may modify, suspend or discontinue features. Features marked as beta are provided as they are.

13. Warranties and data accuracy

The platform and data are provided on an “as is” and “as available” basis. We apply systematic verification and target a bounce rate below 5%. To the fullest extent permitted by law, however, we make no warranty that every record is accurate, complete or current, and you remain responsible for verifying data before relying on it.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, revenue, business opportunities, data or goodwill, or for losses caused by measures that email providers or other third parties take against your domains or mailboxes. Our total liability is limited to the fees you paid in the twelve months before the claim, or EUR 100 if you only used the free plan. Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent.

15. Indemnity

You agree to indemnify us against claims, fines and costs arising from your use of the platform or data in breach of these Terms or applicable law, including unlawful marketing and complaints from recipients of your messages.

16. Suspension and termination

  • We may suspend or terminate your account if you breach these Terms, fail to pay, misuse the service or if required by law; in serious cases (such as spam, fraud or multiple accounts) without prior notice.
  • You can stop using the service and cancel at any time, and you can ask us to delete your account.
  • After termination your access ends and your data is deleted within a reasonable period, except where we must keep it by law (see our Privacy Policy). Please export any data you need beforehand.

17. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, such as outages of hosting, network or email providers, attacks, natural disasters or acts of authorities.

18. Governing law and disputes

These Terms are governed by the laws of Estonia, and any dispute is subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus), Estonia, unless mandatory law provides otherwise.

19. Changes to these Terms

We may update these Terms. We will announce material changes by email or in the app at least 30 days before they take effect, except where a change is required by law or for security. If you do not agree, you may cancel before the effective date; continued use afterwards constitutes acceptance.

20. General

  • These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding DataSend.
  • If any provision is found invalid, the remaining provisions remain in force. Failure to enforce a provision is not a waiver.
  • You may not transfer your rights under these Terms without our consent; we may transfer them to an affiliate or a successor.
  • These Terms are available in several languages. In the event of any conflict, the English version prevails.

21. Contact

Data Holdings OÜ
Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Estonia
info@datasend.ai